Legal

Terms of Service

Last updated: August 10, 2026

These terms govern your use of the website toukirahmed.com (the "Site") and any cold email infrastructure and deliverability services provided by Toukir Ahmed ("I", "me") — including sending domain setup, DNS authentication, mailbox provisioning, warmup, deliverability management, campaign operations, and related work (the "Services"). By using the Site or engaging me for Services, you agree to these terms.

1. Scope of services

I do not sell fixed packages. Every engagement is scoped individually — deliverables, timeline, and fees are agreed in writing (email or WhatsApp is sufficient) before work begins. Only what is agreed in that scope forms part of the engagement; these terms apply to all engagements unless we agree otherwise in writing.

2. Client responsibilities

The Services provide infrastructure and operational support for your outreach. You are responsible for:

• Legal compliance of your outreach — including CAN-SPAM, GDPR, PECR, CASL, and any other laws that apply to you, your recipients, and your industry. I set up infrastructure; I am not your lawyer and do not provide legal advice.
• Your data — ensuring any lead lists, contact data, or content you supply were obtained lawfully and that you have the right to use them.
• Your accounts — fees owed to third-party platforms (registrars, Google Workspace, Microsoft 365, sending tools, data providers) and compliance with their terms of service.
• Access — providing accurate information and timely access needed to perform the work.

3. Third-party platforms

The Services depend on platforms I do not control — Google, Microsoft, Cloudflare, registrars, sending tools, and others. Their pricing, policies, features, and enforcement decisions can change at any time. I am not responsible for actions taken by these platforms, including account suspensions, policy enforcement, or service changes, though I will always work with you to adapt when they occur.

4. No guarantee of results

Deliverability depends on many factors beyond infrastructure — your offer, copy, targeting, volume discipline, recipient behavior, and mailbox-provider algorithms that change without notice. I apply proven practices and current expertise, but I cannot and do not guarantee specific inbox placement rates, open rates, reply rates, or business outcomes.

5. Fees and payment

Fees, currency, invoicing schedule, and payment method are agreed per engagement. Unless agreed otherwise, invoices are payable upon receipt. Work may be paused on overdue accounts. Fees for third-party services (domains, mailboxes, tools) are separate from my fees unless the scope says otherwise.

6. Intellectual property

You retain ownership of your brand, content, data, and accounts. Upon full payment, you own the deliverables created for you within the engagement (configurations, documentation, copy). I retain ownership of my pre-existing tools, scripts, know-how, and methods, and may use general knowledge gained from the work in future engagements — never your confidential information.

7. Confidentiality

I keep your business information, credentials, and data confidential and use them only to deliver the Services. I expect the same regarding any non-public methods or materials I share with you. Confidential information is not shared with third parties except the platforms required to perform the work.

8. Acceptable use

I do not build or operate infrastructure for spam in the abusive sense — phishing, fraud, malware distribution, deceptive senders, illegal content, or outreach to purchased lists of consumers where prohibited. I may decline or terminate an engagement that I reasonably believe involves such activity.

9. Limitation of liability

To the maximum extent permitted by law: the Site and Services are provided "as is"; I am not liable for indirect, incidental, consequential, or special damages (including lost profits, lost data, or business interruption); and my total liability for any engagement is limited to the fees you actually paid me for that engagement in the three months before the claim arose.

10. Termination

Either of us may end an engagement with written notice. You pay for work performed up to the end date; I hand over deliverables and access for everything paid for. Sections on confidentiality, IP, payment, and liability survive termination.

11. Governing law

These terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules. We agree to attempt good-faith resolution of any dispute directly before pursuing formal proceedings.

12. Changes to these terms

I may update these terms from time to time; the "last updated" date above reflects the current version. The terms in effect when your engagement was agreed continue to apply to that engagement.

13. Contact